ConnectWise experienced a minor incident on September 9, 2026 affecting PSA and x360Sync (North America), lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
PSAx360Sync (North America)
Update timeline
- monitoring Sep 09, 2026, 03:18 PM UTC
Partners were having issues with authenticating into the PSA change approvals module, even though their credentials were valid. Our support and product teams acted quickly to identify and resolve the underlying issue.