ConnectBooster Outage History

Type: Incident Duration: 4 days, 7 hours and 44 minutes Affected Components: SendGrid, Website, App Oct 10, 14:30:00 GMT+0 - Monitoring - We are aware of a problem where the sync to QuickBooks Online is failing for some partners. The Kaseya R&D Team has verified the root cause is not in the ConnectBooster Portal. The failures are coming from Intuit. We will continue to monitor and provide updates when we get them. Subscribe to the Kaseya Status Page for up-to-date information at Oct 11, 19:54:00 GMT+0 - Monitoring - We have contacted Intuit and are working with their team towards a solution. We will continue to monitor and provide updates as they are available Oct 14, 22:14:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 54 minutes Affected Components: Website Jul 1, 15:54:29 GMT+0 - Identified - We are currently investigating an incident related to email notifications being queued up for delivery through the ConnectBooster platform. We have received reports that emails are either delayed or not sending completely. Our development team is currently investigating this event. Jul 1, 16:16:06 GMT+0 - Monitoring - We have released a fix for the reported delayed email triggers and are continuing to monitor this for additional reports. Jul 1, 16:48:15 GMT+0 - Resolved - Reports have confirmed that the portal is now sending requests for emails once queued, and we have not seen any further or continued degradation. This event is now being marked as resolved.