ConnectBooster experienced a minor incident on July 23, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 23, 2024, 07:58 PM UTC
Type: Incident Duration: 1 day, 1 hour and 28 minutes Affected Components: App Jul 23, 19:58:01 GMT+0 - Identified - We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has identified the issue and is working towards a resolution. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at . Jul 23, 22:03:00 GMT+0 - Monitoring - We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has deployed a change to the ConnectBooster portal which has shown to help resolve the issue. Our initial testing is confirming that the logins are continuing to work as expected. Our team will continue to monitor these changes throughout the day with further updates to follow. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at . Jul 24, 21:25:43 GMT+0 - Resolved - With the changes made by Development the ability to login via the K1 Portal has returned to normal operation and portal performance has continued to increase. Our team is confident to mark this even as resolved and request that any further reports continue to be directed to our support team at [email protected]