ConnectBooster incident

ConnectBooster Portal - EA & Live - QuickBooks Online Sync Failures

Minor Resolved View vendor source →

ConnectBooster experienced a minor incident on October 10, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 02:30 PM UTC
Resolved
Oct 10, 2024, 02:30 PM UTC
Duration
—
Detected by Pingoru
Oct 10, 2024, 02:30 PM UTC

Update timeline

  1. resolved Oct 10, 2024, 02:30 PM UTC

    Type: Incident Duration: 4 days, 7 hours and 44 minutes Affected Components: SendGrid, Website, App Oct 10, 14:30:00 GMT+0 - Monitoring - We are aware of a problem where the sync to QuickBooks Online is failing for some partners. The Kaseya R&D Team has verified the root cause is not in the ConnectBooster Portal. The failures are coming from Intuit. We will continue to monitor and provide updates when we get them. Subscribe to the Kaseya Status Page for up-to-date information at Oct 11, 19:54:00 GMT+0 - Monitoring - We have contacted Intuit and are working with their team towards a solution. We will continue to monitor and provide updates as they are available Oct 14, 22:14:00 GMT+0 - Resolved - This incident has been resolved.