SMTP Directed Emails Sending After Initial Email

Update timeline

1. resolved Jul 16, 2024, 07:08 PM UTC

   Type: Incident Duration: 6 days, 21 hours and 58 minutes Affected Components: Website Jul 16, 19:08:01 GMT+0 - Investigating - We are aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team is currently investigating the scope and impact of this current situation. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) or contact them at 877-733-6584\. Jul 17, 17:06:03 GMT+0 - Identified - We were made aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team has Identified the source of the issue and is currently reviewing next steps for resolution. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) or contact them at 877-733-6584\. Jul 23, 17:06:00 GMT+0 - Resolved - A fix has been pushed for this from our development team which has resolved the issue.