ConnectBooster experienced a minor incident on July 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 18, 2024, 11:28 PM UTC
Type: Incident Duration: 15 hours and 35 minutes Affected Components: Website Jul 18, 23:28:26 GMT+0 - Monitoring - We have been made aware of a report from Microsoft Azure which is currently experiencing a degradation which affects access to the ConnectBooster Portal. The Kaseya Team is currently monitoring the reports from Microsoft to provide status updates regarding their affected services. If you are affected at this time, we would advise you to please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) for faster responses on any developments that we are able to provide which will be updated to this incident. Jul 19, 03:17:20 GMT+0 - Monitoring - Azure's current reports are that they have identified the underlying cause and are applying mitigation to restore services. Initial testing has shown that the ConnectBooster Portal is continuing to respond appropriately for access requests to restore use. We will continue to monitor these changes and provide additional updates that are substantial up to resolution. If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at [[email protected]](mailto:[email protected]) for faster responses on any developments that we are able to provide which will be updated to this incident. Additional insight can be seen in the Azure Status Page: [Azure status](https://azure.status.microsoft/en-us/status) Jul 19, 05:15:37 GMT+0 - Monitoring - Azure is reporting that services are returned to normal and portal accessibility is continuing to stabilize allowing access to the ConnectBooster Portal. We will continue to monitor these changes and will provide a final update to this incident after allowing for additional monitoring. If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at [**[email protected]**](mailto:[email protected]) for faster responses on any developments that we are able to provide which will be updated to this incident. Additional insight can be seen in the Azure Status Page: [**Azure status**](https://azure.status.microsoft/en-us/status) Jul 19, 15:03:43 GMT+0 - Resolved - After considerable monitoring, we believe that the previous report of the ConnectBooster Portal being inaccessible is now resolved. Azure's current status is showing that services continue to show as operational. No further reports have been received, and our testing has continued to show stability in accessing the product.