Investigating Issue Impacting Conga Composer

Update timeline

1. investigating Aug 26, 2025, 03:27 PM UTC

   We are currently investigating reports of authorization errors affecting Conga Composer within the NA region. Customers may experience inability to access Composer. We will provide further updates as they are available.

2. investigating Aug 26, 2025, 04:18 PM UTC

   We are continuing to investigate.

3. identified Aug 26, 2025, 04:59 PM UTC

   We've identified the root cause of the issue. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience slow performance or intermittent authorization errors while the fix is being deployed.

4. identified Aug 26, 2025, 05:41 PM UTC

   We are continuing to work on a fix.

5. identified Aug 26, 2025, 06:29 PM UTC

   We are continuing to work on a fix.

6. identified Aug 26, 2025, 07:26 PM UTC

   We are continuing to work on a fix. Customers will continue to see degraded and intermittent services on Composer UI while the fix is deployed.

7. identified Aug 26, 2025, 08:21 PM UTC

   We are continuing to work on a fix.

8. identified Aug 26, 2025, 09:24 PM UTC

   We've successfully restored partial infrastructure, but are still seeing intermittent issues with Composer UI services in NA. We are continuing to work on a full restoration.

9. identified Aug 26, 2025, 10:27 PM UTC

   We are continuing to work on a fix.

10. identified Aug 26, 2025, 11:42 PM UTC

    We're in the process of moving traffic to stable infrastructure to restore full restoration of services impacting Composer UI in NA region.

11. monitoring Aug 27, 2025, 12:04 AM UTC

    A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

12. resolved Aug 27, 2025, 12:56 AM UTC

    The issue impacting Composer UI in the NA region has been fully resolved and all affected systems have returned to normal operation.

13. postmortem Sep 03, 2025, 01:46 AM UTC

    # Composer Service Disruption \(August 26–27, 2025\) ## Summary Between August 26 and 27, 2025, Composer experienced intermittent service degradation for Salesforce users in North America. While some operations continued, many users experienced slow or failed merge operations, significantly impacting productivity. ## Root Cause The disruption was caused by a defect in authentication token validation logic, triggered when new servers with mismatched time zones were introduced. This led to excessive credential validation requests to Salesforce, overwhelming Composer’s infrastructure and causing cascading failures. ## Resolution and Prevention * A permanent fix was deployed on August 28, 2025, resolving the issue * The authentication process was redesigned to prevent similar failures * Monitoring and diagnostic tools were enhanced to detect anomalies earlier * Circuit breakers, load distribution improvements, and Salesforce API usage optimizations have been implemented We recognize the disruption this may have caused to your business and remain committed to providing the best software and experience to our customers. If you have any additional questions, please reach out to the Conga Success Team at [[email protected]](mailto:[email protected]).