Computop incident
External Disruption / Externe Störung - Computop settlement file without PPRO settlement data
Computop is currently experiencing a major incident affecting Computop Settlement File (CTSF), which began 4d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 12:44 PM UTC
Dear customers, Our monitoring systems indicate an incident of the mentioned service. Please note that we cannot provide settlement data for PPRO payment methods today. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung für den im Betreff genannten Service. Bitte beachten Sie, dass hier nur PPRO Zahlungsarten bzw. deren Abrechnungsdateien betroffen sind. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder