Computop incident
Service Degradation Notification – GICC - Global Payments Europe
Resolved after 1 hour 4 minutes, affecting Global Payments (former HSBC Merchant Services), on November 10, 2026.
Dear Customer, Our monitoring indicates that the affected service is operating as expected again. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: [email protected] Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Affected components
Update timeline
- investigating Nov 10, 2026, 11:47 PM UTC
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: [email protected] Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
- resolved Nov 11, 2026, 12:52 AM UTC
Dear Customer, Our monitoring indicates that the affected service is operating as expected again. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: [email protected] Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
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