Computop incident

Disruption / Störung Services - Sporadically Delivery URLNotify Apple- & Googlepay & PagBraPIX

Computop experienced a notice incident on July 31, 2026 affecting Paygate, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Jul 31, 2026, 03:18 PM UTC
Resolved: Jul 31, 2026, 03:50 PM UTC
Duration: 31m
Detected by Pingoru: Jul 31, 2026, 03:18 PM UTC

Affected components

Paygate

Update timeline

investigating Jul 31, 2026, 03:18 PM UTC

Dear customers, Our monitoring systems indicate an incident of the mentioned service. Partial the Notify delivery doesn't work, but only for the hosted solution via payssl.aspx - The Server to server implementation is not affected. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung für den im Betreff genannten Service. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder
resolved Jul 31, 2026, 03:50 PM UTC

Dear customers, Our monitoring systems are indicating normal processing times for your payment transactions. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten bei der Zahlungsabwicklung. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder