Service Degradation Notification – API Documentation

Update timeline

1. investigating Nov 02, 2026, 09:03 AM UTC

   Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: [email protected] Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006

2. investigating Nov 02, 2026, 09:49 AM UTC

   We are continuing to investigate this issue.

3. resolved Nov 02, 2026, 09:49 AM UTC

   Dear Customer, Our monitoring indicates that the affected service is operating as expected again. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: [email protected] Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006