Computop incident

Paygate Störung / Paygate External Disruption - Data Center

Critical Resolved View vendor source →

Computop experienced a critical incident on June 15, 2026 affecting Alipay and 3D Secure (Mastercard Identity Check) and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 06:21 PM UTC
Resolved
Jun 15, 2026, 08:35 PM UTC
Duration
2h 13m
Detected by Pingoru
Jun 15, 2026, 06:21 PM UTC

Affected components

Alipay3D Secure (Mastercard Identity Check)ACI ReDAfterpayPaygatePaysafecardDirect DebitBank Transfer7-ElevenPOS Processing

Update timeline

  1. investigating Jun 15, 2026, 06:21 PM UTC

    Dear customers, Our monitoring systems indicate an incident for the Paygate since 7.39pm. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung beim Computop Paygate seit 19:39 Uhr. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder

  2. investigating Jun 15, 2026, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 06:39 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 15, 2026, 06:49 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 15, 2026, 07:24 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 15, 2026, 08:05 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jun 15, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  8. investigating Jun 15, 2026, 08:31 PM UTC

    We are continuing to investigate this issue.

  9. resolved Jun 15, 2026, 08:35 PM UTC

    Dear customers, Our monitoring systems are indicating normal processing times for your payment transactions. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten bei der Zahlungsabwicklung. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder