Compass NZ Outage History

Compass NZ is up right now

Compass NZ had 11 outages in the last 2 years totaling 318h 25m of downtime — averaging 0.5 incidents per month.

There were 11 Compass NZ outages since June 6, 2025 totaling 318h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://compass.networkstatus.co.nz

Notice May 25, 2026

Mailbox Service Disruption

Detected by Pingoru
May 25, 2026, 03:02 AM UTC
Resolved
May 25, 2026, 05:43 AM UTC
Duration
2h 40m
Affected: Email (Exchange)Email (POP/IMAP)
Timeline · 5 updates
  1. investigating May 25, 2026, 03:02 AM UTC

    We're aware that customers are currently experiencing issues with Compass mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.

  2. investigating May 25, 2026, 03:28 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 25, 2026, 04:14 AM UTC

    Mail services are partially restored. Some customers may still be experiencing issues with webmail access and email sending and receiving. Our team is actively monitoring the situation. What's affected: Webmail – access may still be intermittent for some customers POP & IMAP – email sending and receiving may still be impacted for some customers

  4. monitoring May 25, 2026, 04:45 AM UTC

    Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. Our team will continue to monitor services over the coming hours to ensure full stability. What was affected: Webmail – customers were unable to access the webmail portal POP & IMAP – sending and receiving emails was impacted We apologise for the disruption and thank you for your patience.

  5. resolved May 25, 2026, 05:43 AM UTC

    Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. We apologise for the disruption and thank you for your patience.

Read the full incident report →

Notice March 31, 2026

Nationwide Landline Outage

Detected by Pingoru
Mar 31, 2026, 09:54 PM UTC
Resolved
Apr 01, 2026, 03:17 AM UTC
Duration
5h 23m
Affected: Fibre Voice
Timeline · 7 updates
  1. investigating Mar 31, 2026, 09:54 PM UTC

    We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

  2. investigating Mar 31, 2026, 09:55 PM UTC

    We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

  3. identified Mar 31, 2026, 10:11 PM UTC

    The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.

  4. identified Mar 31, 2026, 10:49 PM UTC

    The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses. We appreciate your patience while we work on resolving this.

  5. identified Mar 31, 2026, 11:57 PM UTC

    We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses. We appreciate your patience while we work on resolving this.

  6. monitoring Apr 01, 2026, 01:04 AM UTC

    We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue. We appreciate your patience while we worked on resolving this.

  7. resolved Apr 01, 2026, 03:17 AM UTC

    The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service. Thank you for your patience.

Read the full incident report →

Notice February 21, 2026

Auckland - West Auckland

Detected by Pingoru
Feb 21, 2026, 07:11 AM UTC
Resolved
Feb 21, 2026, 09:14 PM UTC
Duration
14h 3m
Affected: Fibre Broadband
Timeline · 3 updates
  1. identified Feb 21, 2026, 07:11 AM UTC

    We are currently aware of an outage affecting some Compass broadband customers in the West Auckland region. Customers may be experiencing difficulties connecting to the internet. Our upstream technicians are on-site and continuing restoration work. Estimated Time of Restoration: Sunday 22 February, 5:22 AM We apologise for the inconvenience and appreciate your patience while this is being resolved. Please do not factory reset your router during this outage, as this will not restore your connection. If your service is still not working once the outage has been resolved, please try power cycling your router. We will continue to monitor the outage, and a further update will be provided Sunday morning at 8:00 AM.

  2. identified Feb 21, 2026, 07:00 PM UTC

    The outage affecting some Compass broadband customers in the West Auckland region remains unresolved at this time. Upstream technicians remain on-site and are continuing restoration work. We are actively monitoring the situation and will provide further updates as soon as more information becomes available. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience. Please remember not to factory reset your router during this outage. If your service does not work once the outage has been resolved, please try power cycling your router. A further update will be provided Sunday morning at 10:00 AM.

  3. resolved Feb 21, 2026, 09:14 PM UTC

    The broadband outage affecting some Compass customers in the West Auckland region has now been resolved. Services should now be fully restored. If you are still experiencing issues, please try power cycling your router. Thank you for your patience while this was being resolved.

Read the full incident report →

Notice October 27, 2025

Network Outage: Auckland and Whangarei

Detected by Pingoru
Oct 27, 2025, 10:00 PM UTC
Resolved
Oct 29, 2025, 03:28 AM UTC
Duration
1d 5h
Affected: Fibre BroadbandFibre Voice
Timeline · 7 updates
  1. investigating Oct 27, 2025, 10:00 PM UTC

    We are currently experiencing a broadband service outage affecting some customers in the Auckland and Whangarei areas. As a result, you may notice intermittent connectivity or degraded performance. Our network team is actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience.

  2. investigating Oct 28, 2025, 01:00 AM UTC

    Our network teams are still actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience.

  3. identified Oct 28, 2025, 04:01 AM UTC

    Our network team has identified the cause of the issue and is actively working to restore full service at the earliest possible time. Further updates will be provided as additional information becomes available. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and understanding.

  4. identified Oct 28, 2025, 07:29 AM UTC

    Our network team has identified the cause of the issue and is continuing to actively work to restore full service at the earliest possible time. The next update will be at 8:00 AM. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and understanding.

  5. identified Oct 28, 2025, 10:04 PM UTC

    Our network team is continuing to actively monitor the situation and work toward a full restoration of service. At this stage, there are no new updates since our last communication, but efforts to resolve the issue remain ongoing. Further updates will be provided as additional information becomes available. We understand how disruptive this can be and sincerely appreciate your continued patience and understanding while we work to restore services as soon as possible.

  6. monitoring Oct 29, 2025, 02:32 AM UTC

    Our network team is continuing to actively monitor the situation and work toward a full restoration of service. Most services have been restored but if you are still experiencing loss of service, please restart your router and ONT. If the problem still persists, please reach out to us. We understand how disruptive this can be and sincerely appreciate your continued patience and understanding while we work to restore services as soon as possible.

  7. resolved Oct 29, 2025, 03:28 AM UTC

    Services have been restored. If you are still experiencing loss of service, please restart your router and ONT. If the problem still persists, please reach out to our team. Thank you for your patience and understanding.

Read the full incident report →

Critical October 24, 2025

Network Outage in the Tauranga, Rotorua and Taupo

Detected by Pingoru
Oct 24, 2025, 07:35 PM UTC
Resolved
Oct 26, 2025, 07:08 PM UTC
Duration
1d 23h
Affected: Fibre Broadband
Timeline · 5 updates
  1. investigating Oct 24, 2025, 07:35 PM UTC

    We are aware of an ongoing issue affecting broadband services in the Tauranga, Rotorua and Taupo area. Our upstream provider is investigating the impact of the services, Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.

  2. investigating Oct 24, 2025, 08:29 PM UTC

    Broadband services are still being investigated to identify the cause of the disruption, We can see some services coming back online. Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.

  3. investigating Oct 24, 2025, 10:22 PM UTC

    Broadband services are still being investigated to identify the cause of the disruption, We can see some services coming back online. Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.

  4. monitoring Oct 25, 2025, 02:21 AM UTC

    Outage has been identified with our upstream provider, Services are slowly coming back online. We will continue to monitor the services Please restart your router if the connection is still not active We will provide an update if disruption reoccurs Thanks for your patience and understanding

  5. resolved Oct 26, 2025, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 23, 2025

Service Update – South Island Weather Event

Detected by Pingoru
Oct 23, 2025, 04:40 AM UTC
Resolved
Oct 27, 2025, 09:22 PM UTC
Duration
4d 16h
Affected: Fibre Broadband
Timeline · 3 updates
  1. identified Oct 23, 2025, 04:40 AM UTC

    Due to the ongoing weather event, some customers in affected South Island regions may experience intermittent internet service disruptions. Our team is coordinating with the local fibre companies to identify affected areas and restore service as quickly as possible. For the latest updates from our network partners, visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband

  2. identified Oct 26, 2025, 09:25 PM UTC

    Following the recent weather event, some customers in affected South Island regions may still experience intermittent internet service disruptions. Our team continues to work closely with local fibre companies and our mobile upstream provider to identify affected areas and restore services as quickly as possible. Restoration work is still in progress, and we appreciate your patience while this is being completed. For the latest updates from our network partners, please visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband

  3. resolved Oct 27, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 21, 2025

Upstream Provider provisioning systems down

Detected by Pingoru
Sep 21, 2025, 11:41 PM UTC
Resolved
Sep 22, 2025, 01:58 AM UTC
Duration
2h 16m
Affected: Fibre Broadband
Timeline · 3 updates
  1. investigating Sep 21, 2025, 11:41 PM UTC

    We are currently investigating a system failure with our upstream provider. This issue is impacting all provisioning requests, including: New sign-ups Plan changes Service unthrottling Our team is actively working with the provider to resolve the problem. We will provide the next update within 1 hour.

  2. monitoring Sep 22, 2025, 12:54 AM UTC

    The issue has been identified with our upstream provider, and services are now beginning to restore. Provisioning requests (including new sign-ups, plan changes, and service unthrottling) should gradually return to normal.

  3. resolved Sep 22, 2025, 01:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2025

Customer Communication Outage

Detected by Pingoru
Jul 09, 2025, 10:24 PM UTC
Resolved
Jul 09, 2025, 11:40 PM UTC
Duration
1h 16m
Timeline · 3 updates
  1. investigating Jul 09, 2025, 10:24 PM UTC

    We are currently experiencing an issue with our communications platform. This means we are unable to currently respond to your calls or emails promptly. Our team is actively working with our platform provider to resolve this issue as soon as possible. We'll provide you a further update in an hour once we have more information. We will respond to all customer queries as soon as possible once it's been resolved

  2. monitoring Jul 09, 2025, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results We will continue to provide hourly updates if we receive any further details.

  3. resolved Jul 09, 2025, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 6, 2025

Broadband and Mobile services down in the Wellington Region

Detected by Pingoru
Jun 06, 2025, 12:10 AM UTC
Resolved
Jun 06, 2025, 01:47 AM UTC
Duration
1h 36m
Affected: Fibre Broadband
Timeline · 4 updates
  1. investigating Jun 06, 2025, 12:10 AM UTC

    Wholesale Issue Affecting Fibre Customers We've identified a problem with our wholesale provider which is impacting many of our fibre and mobile customers. Our team is actively working on a fix, but we currently do not have an estimated resolution time. Getting in Touch With this outage throwing a spanner in the works, getting hold of our team through chat, email, or social media's a bit of a mission as such it's best to hold off reaching out for a bit. Staying Posted We apologise for the inconvenience and will post hourly updates on this page until the issue is resolved. Thank you for your understanding.

  2. investigating Jun 06, 2025, 12:11 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 06, 2025, 12:31 AM UTC

    Chorus technicians have been on-site, and services are now slowly being restored across the region. We will continue to monitor the situation closely to ensure stability. For the latest updates directly from Chorus, please check the Chorus Network Status page. Thank you for your continued patience and understanding.

  4. resolved Jun 06, 2025, 01:47 AM UTC

    The earlier outage affecting the Wellington region has now been resolved. Services have remained stable since restoration, and this incident now appears fully resolved. If you're still experiencing connectivity issues, please power off your router and ONT for 10 minutes before turning them back on. We sincerely apologise for any inconvenience this may have caused and appreciate your patience throughout the outage. For any further updates, you can check the Chorus Network Status page.

Read the full incident report →