Compass NZ experienced a major incident on September 21, 2025 affecting Fibre Broadband, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Fibre Broadband
Update timeline
- investigating Sep 21, 2025, 11:41 PM UTC
We are currently investigating a system failure with our upstream provider. This issue is impacting all provisioning requests, including: New sign-ups Plan changes Service unthrottling Our team is actively working with the provider to resolve the problem. We will provide the next update within 1 hour.
- monitoring Sep 22, 2025, 12:54 AM UTC
The issue has been identified with our upstream provider, and services are now beginning to restore. Provisioning requests (including new sign-ups, plan changes, and service unthrottling) should gradually return to normal.
- resolved Sep 22, 2025, 01:58 AM UTC
This incident has been resolved.