Compass NZ experienced a notice incident on June 17, 2025 affecting Fibre Broadband and Fibre Voice, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 11:44 PM UTC
The Whanganui region is currently experiencing a Fibre outage. The incident has been investigated, and a fix is currently being implemented. We will provide hourly updates on our status page until the issue has been resolved.
- identified Jun 18, 2025, 12:56 AM UTC
A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 01:54 AM UTC
A fix is still currently being implemented. We will continue to monitor the status of the outage and provide further hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 02:58 AM UTC
A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 03:55 AM UTC
A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 04:59 AM UTC
A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 06:04 AM UTC
A fix has been implemented but we are still continuing to investigate an ongoing issue still affecting some customers. We will continue to provide hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 07:03 AM UTC
A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. We will continue to provide hourly updates until the issue has been resolved.
- identified Jun 18, 2025, 08:07 AM UTC
A fix has been implemented. We are still continuing to investigate the issue affecting a small number of connections in the area. Our next update will be at 8 AM 19/06/2025. Further information regarding the outage can be found at https://ultrafastfibre.statuspage.io/
- identified Jun 18, 2025, 08:00 PM UTC
We are continuing to investigate a network outage affecting a number of connections in Whanganui. Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.
- identified Jun 18, 2025, 09:06 PM UTC
We are continuing to investigate a network outage affecting a number of connections in Whanganui. Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.
- identified Jun 18, 2025, 10:42 PM UTC
We are continuing to investigate a network outage affecting a number of connections in Whanganui. Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.
- identified Jun 18, 2025, 11:46 PM UTC
We are continuing to investigate a network outage affecting a number of connections in Whanganui. Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.
- identified Jun 19, 2025, 01:13 AM UTC
We are continuing to investigate a network outage affecting a number of connections in Whanganui. Technicians are actively working to identify the root cause of the issue. We will continue to provide further updates each hour until the issue has been resolved.
- identified Jun 19, 2025, 02:02 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 03:07 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 04:21 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 05:20 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 06:07 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 07:02 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Jun 19, 2025, 08:01 AM UTC
We are aware of an ongoing issue affecting broadband services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers. Technical teams are actively working with the third party to resolve the issue as quickly as possible. For further information please visit https://ultrafastfibre.statuspage.io/ Our next update will be at 8:00 AM 20/06/2025.
- monitoring Jun 19, 2025, 08:00 PM UTC
Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 10:00 AM 20/06/2025.
- monitoring Jun 19, 2025, 10:14 PM UTC
Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 12:00 PM 20/06/2025.
- monitoring Jun 20, 2025, 12:04 AM UTC
Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 2:00 PM 20/06/2025.
- monitoring Jun 20, 2025, 02:01 AM UTC
Restoration activities are complete. We are continuing to monitor to ensure services remain stable. Next update will be at 4:00 PM 20/06/2025.
- resolved Jun 20, 2025, 04:10 AM UTC
This incident is now resolved.