Compass NZ is currently experiencing a critical incident affecting Email (Exchange) and Email (POP/IMAP), which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 03:02 AM UTC
We're aware that customers are currently experiencing issues with Compass mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.
- investigating May 25, 2026, 03:28 AM UTC
We are continuing to investigate this issue.
- monitoring May 25, 2026, 04:14 AM UTC
Mail services are partially restored. Some customers may still be experiencing issues with webmail access and email sending and receiving. Our team is actively monitoring the situation. What's affected: Webmail – access may still be intermittent for some customers POP & IMAP – email sending and receiving may still be impacted for some customers