Compass NZ experienced a notice incident on May 25, 2026 affecting Email (Exchange) and Email (POP/IMAP), lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 03:02 AM UTC
We're aware that customers are currently experiencing issues with Compass mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.
- investigating May 25, 2026, 03:28 AM UTC
We are continuing to investigate this issue.
- monitoring May 25, 2026, 04:14 AM UTC
Mail services are partially restored. Some customers may still be experiencing issues with webmail access and email sending and receiving. Our team is actively monitoring the situation. What's affected: Webmail – access may still be intermittent for some customers POP & IMAP – email sending and receiving may still be impacted for some customers
- monitoring May 25, 2026, 04:45 AM UTC
Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. Our team will continue to monitor services over the coming hours to ensure full stability. What was affected: Webmail – customers were unable to access the webmail portal POP & IMAP – sending and receiving emails was impacted We apologise for the disruption and thank you for your patience.
- resolved May 25, 2026, 05:43 AM UTC
Mail services have been fully restored. Customers should now be able to access webmail and send and receive emails as normal. We apologise for the disruption and thank you for your patience.