Compass NZ incident
Broadband and Mobile services down in the Wellington Region
Compass NZ experienced a major incident on June 6, 2025 affecting Fibre Broadband, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 12:10 AM UTC
Wholesale Issue Affecting Fibre Customers We've identified a problem with our wholesale provider which is impacting many of our fibre and mobile customers. Our team is actively working on a fix, but we currently do not have an estimated resolution time. Getting in Touch With this outage throwing a spanner in the works, getting hold of our team through chat, email, or social media's a bit of a mission as such it's best to hold off reaching out for a bit. Staying Posted We apologise for the inconvenience and will post hourly updates on this page until the issue is resolved. Thank you for your understanding.
- investigating Jun 06, 2025, 12:11 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 06, 2025, 12:31 AM UTC
Chorus technicians have been on-site, and services are now slowly being restored across the region. We will continue to monitor the situation closely to ensure stability. For the latest updates directly from Chorus, please check the Chorus Network Status page. Thank you for your continued patience and understanding.
- resolved Jun 06, 2025, 01:47 AM UTC
The earlier outage affecting the Wellington region has now been resolved. Services have remained stable since restoration, and this incident now appears fully resolved. If you're still experiencing connectivity issues, please power off your router and ONT for 10 minutes before turning them back on. We sincerely apologise for any inconvenience this may have caused and appreciate your patience throughout the outage. For any further updates, you can check the Chorus Network Status page.