Compass NZ incident

Service Update – South Island Weather Event

Critical Resolved View vendor source →

Compass NZ experienced a critical incident on October 23, 2025 affecting Fibre Broadband, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 04:40 AM UTC
Resolved
Oct 27, 2025, 09:22 PM UTC
Duration
4d 16h
Detected by Pingoru
Oct 23, 2025, 04:40 AM UTC

Affected components

Fibre Broadband

Update timeline

  1. identified Oct 23, 2025, 04:40 AM UTC

    Due to the ongoing weather event, some customers in affected South Island regions may experience intermittent internet service disruptions. Our team is coordinating with the local fibre companies to identify affected areas and restore service as quickly as possible. For the latest updates from our network partners, visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband

  2. identified Oct 26, 2025, 09:25 PM UTC

    Following the recent weather event, some customers in affected South Island regions may still experience intermittent internet service disruptions. Our team continues to work closely with local fibre companies and our mobile upstream provider to identify affected areas and restore services as quickly as possible. Restoration work is still in progress, and we appreciate your patience while this is being completed. For the latest updates from our network partners, please visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband

  3. resolved Oct 27, 2025, 09:22 PM UTC

    This incident has been resolved.