Resolved after 3 hours 14 minutes, on June 28, 2023.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jun 28, 2023, 01:31 AM UTC
We are investigating the loss of our 0800 number with our supplier at present. Please join us on Chat at www.compass.net.nz or email us at [email protected] / [email protected] for non-urgent requests. Full self service is available to registered customers at www.compass.net.nz/mycompass
- identified Jun 28, 2023, 02:49 AM UTC
We are currently working on a fix with one of our upstream providers. Calls now appear to be working and we are now working with our upstream providers for a permanent fix.
- monitoring Jun 28, 2023, 03:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 28, 2023, 04:46 AM UTC
Inbound Call Outage has now been resolved.
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