Compass NZ experienced a major incident on August 10, 2026 affecting Fibre Broadband and Fibre Voice, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 10, 2026, 11:32 PM UTC
Service Disruption Notification: We regret to inform you that we are currently experiencing a disruption in our broadband service. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding. Temporary Contact Update: Due to the outage, reaching our team via chat, email, or social media might be challenging. Please hold off on contacting us for a bit until we can fully address the issue. Thank you for your understanding. Staying Posted: We apologise for the inconvenience and will post and update again in 60 minutes time until the issue is resolved.
- monitoring Aug 11, 2026, 12:42 AM UTC
Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband network across Auckland. A fix has been implemented, and we are currently monitoring the results. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 2 hours, or sooner if we manage to get things sorted.
- monitoring Aug 11, 2026, 02:54 AM UTC
Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband network across Auckland. A fix has been implemented, and we are currently monitoring the results. If your broadband service is still down, please manually reboot the power for your router to restore the connection. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll provide a further update in 2 hours.
- resolved Aug 11, 2026, 04:16 AM UTC
We’re pleased to inform you that our broadband service is now up and running again. If you’re experiencing issues, we recommend restarting your Wi-Fi router. Thanks again for your understanding.