Compass NZ Outage History

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There were 2 Compass NZ outages since February 21, 2026 totaling 19h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://compass.networkstatus.co.nz

Notice March 31, 2026

Nationwide Landline Outage

Detected by Pingoru
Mar 31, 2026, 09:54 PM UTC
Resolved
Apr 01, 2026, 03:17 AM UTC
Duration
5h 23m
Affected: Fibre Voice
Timeline · 7 updates
  1. investigating Mar 31, 2026, 09:54 PM UTC

    We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

  2. investigating Mar 31, 2026, 09:55 PM UTC

    We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

  3. identified Mar 31, 2026, 10:11 PM UTC

    The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.

  4. identified Mar 31, 2026, 10:49 PM UTC

    The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses. We appreciate your patience while we work on resolving this.

  5. identified Mar 31, 2026, 11:57 PM UTC

    We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses. We appreciate your patience while we work on resolving this.

  6. monitoring Apr 01, 2026, 01:04 AM UTC

    We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue. We appreciate your patience while we worked on resolving this.

  7. resolved Apr 01, 2026, 03:17 AM UTC

    The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service. Thank you for your patience.

Read the full incident report →

Notice February 21, 2026

Auckland - West Auckland

Detected by Pingoru
Feb 21, 2026, 07:11 AM UTC
Resolved
Feb 21, 2026, 09:14 PM UTC
Duration
14h 3m
Affected: Fibre Broadband
Timeline · 3 updates
  1. identified Feb 21, 2026, 07:11 AM UTC

    We are currently aware of an outage affecting some Compass broadband customers in the West Auckland region. Customers may be experiencing difficulties connecting to the internet. Our upstream technicians are on-site and continuing restoration work. Estimated Time of Restoration: Sunday 22 February, 5:22 AM We apologise for the inconvenience and appreciate your patience while this is being resolved. Please do not factory reset your router during this outage, as this will not restore your connection. If your service is still not working once the outage has been resolved, please try power cycling your router. We will continue to monitor the outage, and a further update will be provided Sunday morning at 8:00 AM.

  2. identified Feb 21, 2026, 07:00 PM UTC

    The outage affecting some Compass broadband customers in the West Auckland region remains unresolved at this time. Upstream technicians remain on-site and are continuing restoration work. We are actively monitoring the situation and will provide further updates as soon as more information becomes available. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience. Please remember not to factory reset your router during this outage. If your service does not work once the outage has been resolved, please try power cycling your router. A further update will be provided Sunday morning at 10:00 AM.

  3. resolved Feb 21, 2026, 09:14 PM UTC

    The broadband outage affecting some Compass customers in the West Auckland region has now been resolved. Services should now be fully restored. If you are still experiencing issues, please try power cycling your router. Thank you for your patience while this was being resolved.

Read the full incident report →

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