Important Service Outage Notification - Managed Services

Update timeline

1. investigating Dec 29, 2024, 09:42 PM UTC

   We are currently experiencing an interruption in the following services: • Business Internet and Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technical team is actively working to resolve the issue as quickly as possible. Unfortunately, we do not yet have an estimated time for full resolution. Support Availability: Due to the ongoing issue, you may experience delays when trying to reach us via chat, email, or phone. To help us focus on restoring services, we kindly ask that you hold off on contacting support unless absolutely necessary. Next Update: We will provide the next update in 60 minutes or sooner if new information becomes available. We greatly appreciate your patience and understanding during this time.

2. investigating Dec 29, 2024, 11:30 PM UTC

   We are still experiencing an interruption to the following services: • Business Internet and Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technical team is actively working to resolve the issue as quickly as possible. Unfortunately, we do not yet have an estimated time for full resolution. Support Availability: Due to the ongoing issue, you may experience delays when trying to reach us via chat, email, or phone. To help us focus on restoring services, we kindly ask that you hold off on contacting support unless absolutely necessary. Next Update: We will provide the next update at 4pm (or sooner if new information becomes available). We greatly appreciate your patience and understanding during this time.

3. investigating Dec 30, 2024, 03:08 AM UTC

   We are still experiencing an interruption to the following services: • Business Internet and Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technical team is actively working to resolve the issue as quickly as possible. Unfortunately, we do not yet have an estimated time for full resolution. Support Availability: Due to the ongoing issue, you may experience delays when trying to reach us via chat, email, or phone. To help us focus on restoring services, we kindly ask that you hold off on contacting support unless absolutely necessary. Next Update: We will provide the next update at 6pm (or sooner if new information becomes available). We greatly appreciate your patience and understanding during this time.

4. investigating Dec 30, 2024, 05:38 AM UTC

   Regrettably, we are still experiencing an interruption to the following services: • Business Internet and Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technical team has identified the cause of the issue and are actively working to resolve the issue as quickly as possible. Unfortunately, we do not yet have an estimated time for full resolution. Support Availability: Due to the ongoing issue, you may experience delays when trying to reach us via chat, email, or phone. To help us focus on restoring services, we kindly ask that you hold off on contacting support unless absolutely necessary. Next Update: We will provide the next update at 10 a.m. on 31/12/2024 (or sooner if new information becomes available). We appreciate your patience and understanding during this time.

5. identified Dec 30, 2024, 09:03 PM UTC

   Regrettably, we are still experiencing an interruption to the following services: • Business Internet and Voice • Hosted Exchange • Managed Desktop • Web Hosting Our technical team has identified the cause of the issue and are actively working to resolve the issue as quickly as possible. Unfortunately, we do not yet have an estimated time for full resolution. Support Availability: Due to the ongoing issue, you may experience delays when trying to reach us via chat, email, or phone. To help us focus on restoring services, we kindly ask that you hold off on contacting support unless absolutely necessary. Next Update: We will provide the next update at 2 p.m on 31/12/2024 (or sooner if new information becomes available). We appreciate your patience and understanding during this time.

6. monitoring Dec 31, 2024, 12:58 AM UTC

   We are pleased to inform you that the issue affecting the following services has been resolved: Business Internet and Voice Hosted Exchange Managed Desktop Web Hosting Our technical team has completed the necessary fixes, and we are now monitoring the services to ensure their continued stability. While the issue has been resolved, we will continue to keep a close eye on the systems for any further developments. Support Availability: Although services have been restored, you may still experience some delays in reaching us via chat, email, or phone. We appreciate your patience as we finalise our monitoring process. Next Update: We will provide the next update at 6 p.m. on 31/12/2024. Thank you for your understanding and cooperation during this time.

7. resolved Dec 31, 2024, 04:56 AM UTC

   We are pleased to inform you that the issue affecting the following services has been resolved: Business Internet and Voice Hosted Exchange Managed Desktop Web Hosting Our technical team has completed the necessary fixes, and we will continue monitoring the services to ensure their stability. While the issue has been resolved, we will continue to keep a close eye on the systems for any further developments.