Compass Education incident

Chat: Performance Delays

Notice

Resolved after 2 hours 12 minutes, affecting Supporting Services (LiveChat ), on April 21, 2026.

identified Apr 22, 2026, 12:15 AM UTC

The upstream provider is currently working to resolve this issue. Thank you for your patience and understanding, please see their status page here -

Started: Apr 21, 2026, 11:43 PM UTC
Resolved: Apr 22, 2026, 01:56 AM UTC
Duration: 2h 12m
Detected by Pingoru: Apr 21, 2026, 11:43 PM UTC

Affected components

Supporting Services (LiveChat )

Update timeline

investigating Apr 21, 2026, 11:43 PM UTC

We are currently investigating this incident. Please note that we are experiencing a high volume of contact, delays are expected.
identified Apr 22, 2026, 12:15 AM UTC

The upstream provider is currently working to resolve this issue. Thank you for your patience and understanding, please see their status page here -
resolved Apr 22, 2026, 01:56 AM UTC

This incident has been resolved by the Intercom team.

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