Compass Education incident

Chat: Performance Delays

Notice Resolved

Compass Education experienced a notice incident on April 21, 2026 affecting Supporting Services (LiveChat ), lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 11:43 PM UTC
Resolved
Apr 22, 2026, 01:56 AM UTC
Duration
2h 12m
Detected by Pingoru
Apr 21, 2026, 11:43 PM UTC

Affected components

Supporting Services (LiveChat )

Update timeline

  1. investigating Apr 21, 2026, 11:43 PM UTC

    We are currently investigating this incident. Please note that we are experiencing a high volume of contact, delays are expected.

  2. identified Apr 22, 2026, 12:15 AM UTC

    The upstream provider is currently working to resolve this issue. Thank you for your patience and understanding, please see their status page here -

  3. resolved Apr 22, 2026, 01:56 AM UTC

    This incident has been resolved by the Intercom team.