Compass Education incident
Portal Issues impacting multiple PODs
Major Resolved
Compass Education experienced a major incident on May 20, 2026 affecting Supporting Services (Payment Services) and Supporting Services (Kiosk Services) and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Supporting Services (Payment Services)Supporting Services (Kiosk Services)Compass - Availability Group - BN1 (School Portals)Supporting Services (Compass Website)Compass - Availability Group - BN1 (Communication Services)Supporting Services (CompassPay )Compass - Availability Group - BN1 (Authentication Services)Supporting Services (Phone Support )Compass - Availability Group - BN1 (Data Import Services)Compass - Availability Group - ME1PD01 (School Portals)
Update timeline
- investigating May 20, 2026, 10:59 PM UTC
We are currently investigating this incident.
- resolved May 20, 2026, 11:09 PM UTC
This incident has been resolved.