Compass Education incident

Identified performance issues

Major

Resolved after 1 hour 10 minutes, affecting Compass - Availability Group - ME1PD01 (School Portals) and Compass - Availability Group - ME1PD02 (School Portals) and 1 more, on May 20, 2026.

identified May 20, 2026, 11:48 PM UTC

We are continuing to work on a fix for this incident.

Started: May 20, 2026, 10:59 PM UTC
Resolved: May 21, 2026, 12:10 AM UTC
Duration: 1h 10m
Detected by Pingoru: May 20, 2026, 10:59 PM UTC

Affected components

Compass - Availability Group - ME1PD01 (School Portals)Compass - Availability Group - ME1PD02 (School Portals)Compass - Availability Group - ME1PD01 (Communication Services)Compass - Availability Group - ME1PD01 (Authentication Services)Compass - Availability Group - ME1PD02 (Communication Services)Compass - Availability Group - ME1PD03 (School Portals)Compass - Availability Group - ME1PD07 (School Portals)Compass - Availability Group - ME1PD01 (Data Import Services)Compass - Availability Group - ME1PD02 (Authentication Services)Compass - Availability Group - ME1PD03 (Communication Services)

Update timeline

investigating May 20, 2026, 10:59 PM UTC

We are currently investigating this incident.
resolved May 20, 2026, 11:10 PM UTC

This incident has been resolved.
identified May 20, 2026, 11:48 PM UTC

We are continuing to work on a fix for this incident.
resolved May 21, 2026, 12:10 AM UTC

This incident has been resolved.

Your product runs on more than Compass Education

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.