Compass Education incident

Identified performance issues

Major Resolved

Compass Education experienced a major incident on May 20, 2026 affecting Compass - Availability Group - ME1PD01 (School Portals) and Compass - Availability Group - ME1PD02 (School Portals) and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 10:59 PM UTC
Resolved
May 21, 2026, 12:10 AM UTC
Duration
1h 10m
Detected by Pingoru
May 20, 2026, 10:59 PM UTC

Affected components

Compass - Availability Group - ME1PD01 (School Portals)Compass - Availability Group - ME1PD02 (School Portals)Compass - Availability Group - ME1PD01 (Communication Services)Compass - Availability Group - ME1PD01 (Authentication Services)Compass - Availability Group - ME1PD02 (Communication Services)Compass - Availability Group - ME1PD03 (School Portals)Compass - Availability Group - ME1PD07 (School Portals)Compass - Availability Group - ME1PD01 (Data Import Services)Compass - Availability Group - ME1PD02 (Authentication Services)Compass - Availability Group - ME1PD03 (Communication Services)

Update timeline

  1. investigating May 20, 2026, 10:59 PM UTC

    We are currently investigating this incident.

  2. resolved May 20, 2026, 11:10 PM UTC

    This incident has been resolved.

  3. identified May 20, 2026, 11:48 PM UTC

    We are continuing to work on a fix for this incident.

  4. resolved May 21, 2026, 12:10 AM UTC

    This incident has been resolved.