Compass Education incident

Identified performance issues

Major

Resolved after 35 minutes, affecting Compass - Availability Group - ME1PD01 (School Portals) and Compass - Availability Group - ME1PD02 (School Portals) and 1 more, on May 18, 2026.

investigating May 18, 2026, 01:00 AM UTC

We are currently investigating this incident.

Started: May 18, 2026, 01:00 AM UTC
Resolved: May 18, 2026, 01:35 AM UTC
Duration: 35m
Detected by Pingoru: May 18, 2026, 01:00 AM UTC

Affected components

Compass - Availability Group - ME1PD01 (School Portals)Compass - Availability Group - ME1PD02 (School Portals)Compass - Availability Group - ME1PD01 (Communication Services)Compass - Availability Group - ME1PD01 (Authentication Services)Compass - Availability Group - ME1PD02 (Communication Services)Compass - Availability Group - ME1PD03 (School Portals)Compass - Availability Group - ME1PD07 (School Portals)Compass - Availability Group - ME1PD01 (Data Import Services)Compass - Availability Group - ME1PD02 (Authentication Services)Compass - Availability Group - ME1PD03 (Communication Services)

Update timeline

investigating May 18, 2026, 01:00 AM UTC

We are currently investigating this incident.
resolved May 18, 2026, 01:35 AM UTC

This incident has been resolved.

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