Compass Education incident

Identified performance issues

Major Resolved

Compass Education experienced a major incident on May 18, 2026 affecting Compass - Availability Group - ME1PD01 (School Portals) and Compass - Availability Group - ME1PD02 (School Portals) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:00 AM UTC
Resolved
May 18, 2026, 01:35 AM UTC
Duration
35m
Detected by Pingoru
May 18, 2026, 01:00 AM UTC

Affected components

Compass - Availability Group - ME1PD01 (School Portals)Compass - Availability Group - ME1PD02 (School Portals)Compass - Availability Group - ME1PD01 (Communication Services)Compass - Availability Group - ME1PD01 (Authentication Services)Compass - Availability Group - ME1PD02 (Communication Services)Compass - Availability Group - ME1PD03 (School Portals)Compass - Availability Group - ME1PD07 (School Portals)Compass - Availability Group - ME1PD01 (Data Import Services)Compass - Availability Group - ME1PD02 (Authentication Services)Compass - Availability Group - ME1PD03 (Communication Services)

Update timeline

  1. investigating May 18, 2026, 01:00 AM UTC

    We are currently investigating this incident.

  2. resolved May 18, 2026, 01:35 AM UTC

    This incident has been resolved.