Compass Education incident

Identified performance issues

Major

Resolved after 12 minutes, affecting Compass - Availability Group - MEGPD01 (School Portals) and Compass - Availability Group - MEGPD01 (Communication Services) and 1 more, on November 6, 2026.

monitoring Nov 06, 2026, 03:04 AM UTC

We implemented a fix and are currently monitoring the result.

Started: Nov 06, 2026, 03:00 AM UTC
Resolved: Nov 06, 2026, 03:12 AM UTC
Duration: 12m
Detected by Pingoru: Nov 06, 2026, 03:00 AM UTC

Affected components

Compass - Availability Group - MEGPD01 (School Portals)Compass - Availability Group - MEGPD01 (Communication Services)Compass - Availability Group - MEGPD01 (Authentication Services)Compass - Availability Group - MEGPD01 (Data Import Services)Compass - Availability Group - MEGPD02 (School Portals)Compass - Availability Group - MEGPD02 (Communication Services)Compass - Availability Group - MEGPD02 (Data Import Services)Compass - Availability Group - MEGPD02 (Authentication Services)Compass - Availability Group - MEGPD04 (School Portals)Compass - Availability Group - MEGPD03 (School Portals)

Update timeline

investigating Nov 06, 2026, 03:00 AM UTC

We are currently investigating this incident.
identified Nov 06, 2026, 03:04 AM UTC

We are continuing to work on a fix for this incident.
monitoring Nov 06, 2026, 03:04 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Nov 06, 2026, 03:12 AM UTC

This incident has been resolved.

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