Compass Education incident

Identified performance issues

Major

Resolved after 18 minutes, affecting Compass - Availability Group - MEGPD05 (School Portals) and Compass - Availability Group - MEGPD06 (School Portals) and 1 more, on November 3, 2026.

identified Nov 03, 2026, 10:13 PM UTC

We are continuing to work on a fix for this incident.

Started: Nov 03, 2026, 10:07 PM UTC
Resolved: Nov 03, 2026, 10:26 PM UTC
Duration: 18m
Detected by Pingoru: Nov 03, 2026, 10:07 PM UTC

Affected components

Compass - Availability Group - MEGPD05 (School Portals)Compass - Availability Group - MEGPD06 (School Portals)Compass - Availability Group - MEGPD05 (Communication Services)Compass - Availability Group - MEGPD05 (Authentication Services)Compass - Availability Group - MEGPD06 (Communication Services)Compass - Availability Group - MEGPD05 (Data Import Services)Compass - Availability Group - MEGPD06 (Authentication Services)Compass - Availability Group - MEGPD06 (Data Import Services)

Update timeline

investigating Nov 03, 2026, 10:07 PM UTC

We are currently investigating this incident.
identified Nov 03, 2026, 10:13 PM UTC

We are continuing to work on a fix for this incident.
resolved Nov 03, 2026, 10:26 PM UTC

This incident has been resolved.

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