Compass Education incident

Identified performance issues

Major

Resolved after 11 minutes, affecting Compass - Availability Group - ME1PD13 (School Portals) and Compass - Availability Group - ME1PD13 (Communication Services ) and 1 more, on November 1, 2026.

identified Nov 01, 2026, 10:38 PM UTC

We are continuing to work on a fix for this incident.

Started: Nov 01, 2026, 10:27 PM UTC
Resolved: Nov 01, 2026, 10:38 PM UTC
Duration: 11m
Detected by Pingoru: Nov 01, 2026, 10:27 PM UTC

Affected components

Compass - Availability Group - ME1PD13 (School Portals)Compass - Availability Group - ME1PD13 (Communication Services )Compass - Availability Group - ME1PD13 (Data Import Services)Compass - Availability Group - ME1PD13 (Authentication Services )

Update timeline

investigating Nov 01, 2026, 10:27 PM UTC

We are currently investigating this incident.
identified Nov 01, 2026, 10:38 PM UTC

We are continuing to work on a fix for this incident.
resolved Nov 01, 2026, 10:38 PM UTC

We implemented a fix and are currently monitoring the result.

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