CompanyCam incident
Issues with Project creation on the web and mobile apps
Resolved after 1 hour 52 minutes, affecting API and Web App and 1 more, on January 24, 2025.
CompanyCam is now back up and running! If you are still experiencing issues, try to refresh your browser window or close out your app. If that doesn't help, reach out to our Support team via chat or email. Thanks again for your patience!
Affected components
Update timeline
- investigating Jan 24, 2025, 08:11 PM UTC
We're currently investigating an issue with Project creation on the web and mobile apps. This issue may include Project creation from Integrations, photo upload, and download times. We will continue to provide updates when there is additional information.
- identified Jan 24, 2025, 09:16 PM UTC
We've identified the cause of the issues and are currently working on a fix for it. We will continue to update this incident. If you're having issues and would like to talk to our Support team please reach out over chat or email. Thank you for your patience!
- identified Jan 24, 2025, 09:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 24, 2025, 09:58 PM UTC
We've gotten confirmation that our queues are back up and things are working as normal! We'll continue to monitor things for safety. You may need to refresh your browser or close out of your app to see things working again. If you're still having issues with your CompanyCam account please reach out to our Support team!
- resolved Jan 24, 2025, 10:04 PM UTC
CompanyCam is now back up and running! If you are still experiencing issues, try to refresh your browser window or close out your app. If that doesn't help, reach out to our Support team via chat or email. Thanks again for your patience!
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