CompanyCam incident
Users experiencing slow load times and potential issues with Project creation
Resolved after 3 hours 20 minutes, affecting Web App and Mobile App and 1 more, on February 10, 2025.
The issue causing slow load times has been resolved. If you're still having trouble please reach out to us directly at [email protected]
Affected components
Update timeline
- investigating Feb 10, 2025, 05:44 PM UTC
We're currently investigating an issue with slow load times and Project creation. Our team will continue to investigate and provide updates.
- identified Feb 10, 2025, 05:54 PM UTC
We've identified the cause of slow loading times and continue to work towards a resolution!
- monitoring Feb 10, 2025, 06:01 PM UTC
We've implemented a fix for the loading issues and are seeing improvements. We will continue to monitor.
- monitoring Feb 10, 2025, 07:02 PM UTC
Performance has improved for most Users. We are continuing to monitor this issue to ensure we've addressed the root cause.
- monitoring Feb 10, 2025, 08:20 PM UTC
We've addressed the root cause of the issue and will continue to monitor. At this time Users should no longer be experiencing issues with loading or Project creation.
- resolved Feb 10, 2025, 09:05 PM UTC
The issue causing slow load times has been resolved. If you're still having trouble please reach out to us directly at [email protected]
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