Commvault incident

Issue with Service Catalog.

Resolved after 5 minutes, affecting East US2, on April 1, 2025.

resolved Apr 01, 2025, 06:55 PM UTC

The issue was caused by an internal component related to our web services. It has been resolved, and the Service Catalog is now loading properly. We appreciate your patience and apologize again for any inconvenience.

Started
Apr 01, 2025, 06:50 PM UTC
Resolved
Apr 01, 2025, 06:55 PM UTC
Duration
5m
Detected by Pingoru
Apr 01, 2025, 06:50 PM UTC

Affected components

East US2

Update timeline

  1. investigating Apr 01, 2025, 06:50 PM UTC

    We are actively investigating an issue affecting the loading of the Service Catalog in our Web Portal. We apologize for any inconvenience and will provide an update as soon as possible. Please note that no other services are impacted, and backups and restores triggered using the relevant clients will function normally.

  2. resolved Apr 01, 2025, 06:55 PM UTC

    The issue was caused by an internal component related to our web services. It has been resolved, and the Service Catalog is now loading properly. We appreciate your patience and apologize again for any inconvenience.

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