Commvault Outage History

We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.

We are investigating an issue affecting Command Center login. Some customers may experience slower-than-normal login times when accessing the service. Our team is actively working to identify the cause and restore normal performance. We will provide an update as more information becomes available.

We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.

We are currently experiencing degraded backup performance affecting a subset of backup jobs. As a result, some backups may take longer than normal to complete. Our team is actively working with engineering to identify the root cause and restore normal performance as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing intermittent issues originating from Microsoft’s side that are impacting certain Exchange mailboxes. Affected users may encounter the following error message in their mailbox status: “No valid Azure app found. Please run check readiness.” Our team is actively engaging with Microsoft to investigate and resolve the matter. We will provide the next update as soon as additional information becomes available. We appreciate your understanding and cooperation during this time.

We are currently experiencing intermittent disruptions with our AWS dataplane, which may affect backup performance. Our team is actively working with AWS to resolve the issue as quickly as possible. We’ll continue to monitor the situation and share updates as soon as they are available. Thank you for your patience and understanding.

We are aware of Command Center login issues, where customers are unable to access the command center. We are working on this actively to fix the issue. Inconvenience caused is regretted.

We are currently experiencing an issue with the display of the usage summary for subscriptions. Our team is actively investigating the root cause and working towards a resolution as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.