Commusoft had 11 outages in the last 2 years totaling 9h 36m of downtime — averaging 0.5 incidents per month.
There were 11 Commusoft outages since October 24, 2024 totaling 9h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where there is a delay in data coming into the Job view and the new reporting system.
We implemented a fix and are currently monitoring the result. Records should be available in the next 20 minutes.
This incident has been resolved.
As of right now, we are aware of a problem preventing some users from being able to access Commusoft, this is not affecting all users. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue.
There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this .
No further issues have been reported. Thanks for your patience while we were working on this issue
We are aware of a delay in records getting updated on the "Jobs" page of the application. We are working to resolve this as soon as possible.
We implemented a fix and are currently monitoring the result. Records created after 9.30am should appear properly and the ones before that might take few hours to come through to Jobs.
Type: Incident Duration: 1 hour and 4 minutes Affected Components: Web Application Aug 6, 11:27:53 GMT+0 - Identified - We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted. Aug 6, 12:32:05 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 43 minutes Affected Components: Web Application Jun 25, 09:45:38 GMT+0 - Resolved - Jun 25, 09:02:08 GMT+0 - Investigating - As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.
Type: Incident Duration: 51 minutes Affected Components: Mobile Application, Mobile Application Mar 21, 10:14:48 GMT+0 - Monitoring - As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted. Mar 21, 11:05:38 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 50 minutes Affected Components: Web Application Oct 24, 13:39:10 GMT+0 - Investigating - We are aware of some slowness particularly around the customer screen, this is due to a third party outage which we are waiting for them to resolve. We will update you when we have more information. Oct 24, 13:52:04 GMT+0 - Identified - The third party has identified the cause, and they are working to restore normal service as soon as possible, you should begin to see improvements. Oct 24, 14:28:44 GMT+0 - Resolved - This incident has been resolved.