Commure experienced a minor incident on July 30, 2026 affecting Note Generation and iOS and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2026, 05:58 PM UTC
Status: Identified We have identified the issue and implemented a fix. We are monitoring the increased latency and expect to see it return to normal soon. Affected components Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance)
- monitoring Jul 30, 2026, 06:17 PM UTC
Status: Monitoring Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery. Affected components Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance)
- resolved Jul 30, 2026, 06:25 PM UTC
Status: Resolved Services are operating normally and notes in progress were backfilled. Affected components Android (Operational) Web App (Operational) Chrome Extension (Operational) Note Generation (Operational) iOS (Operational)