Commure experienced a minor incident on August 28, 2026 affecting Epic and eCW and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2026, 09:15 PM UTC
Status: Identified We have identified the cause of the authentication failures and are implementing a fix. Impacted users may continue experiencing issues during this time. Affected components MDS (Partial outage) Athena (Full outage) eCW (Full outage) AdvancedMD (Full outage) Memora (Full outage) IMO (Partial outage) Autonomous Coding (Partial outage) eRX (Partial outage) Epic (Full outage) WebPT (Full outage) Call Center Agents (Full outage) Azure US (Partial outage) Hosting Center (Partial outage) Ambient AI (Partial outage) HCHB (Full outage) Practice Fusion (Full outage) Engage (Full outage) AI Referrals (Full outage)
- identified Aug 28, 2026, 09:16 PM UTC
Status: Identified Updated to match the correct products impacted. Affected components Athena (Full outage) Practice Fusion (Full outage) WebPT (Full outage) AI Referrals (Full outage) IMO (Operational) Autonomous Coding (Operational) eCW (Full outage) HCHB (Full outage) Engage (Full outage) Hosting Center (Operational) eRX (Operational) AdvancedMD (Full outage) Call Center Agents (Full outage) MDS (Operational) Epic (Full outage) Memora (Full outage) Azure US (Operational) Ambient AI (Operational)
- resolved Aug 28, 2026, 09:23 PM UTC
Status: Resolved Identified the cause and fixed Affected components Practice Fusion (Operational) AI Referrals (Operational) Azure US (Operational) Autonomous Coding (Operational) eCW (Operational) AdvancedMD (Operational) Epic (Operational) IMO (Operational) eRX (Operational) Engage (Operational) Call Center Agents (Operational) Ambient AI (Operational) Athena (Operational) HCHB (Operational) WebPT (Operational) Memora (Operational) Hosting Center (Operational) MDS (Operational)