CommCare HQ incident

Degraded performance with Web Apps on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on August 9, 2023 affecting Web Apps, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 01:41 PM UTC
Resolved
Aug 09, 2023, 02:05 PM UTC
Duration
23m
Detected by Pingoru
Aug 09, 2023, 01:41 PM UTC

Affected components

Web Apps

Update timeline

  1. investigating Aug 09, 2023, 01:41 PM UTC

    Dear users, We have identified an issue on CommCare HQ where users may be experiencing error messages when using Web Apps. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

  2. identified Aug 09, 2023, 01:56 PM UTC

    The issue has been identified and a fix has been implemented.

  3. resolved Aug 09, 2023, 02:05 PM UTC

    Dear users, After implementation of the fix by our developers, we are seeing full function returned to Web Apps. Again, we apologize for the inconvenience.