CommCare HQ incident
Degraded performance affecting bulk upload of mobile workers on www.commcarehq.org
CommCare HQ experienced a major incident on September 14, 2023 affecting User Management, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 02:14 PM UTC
Dear Users, At 12:35 PM UTC, we observed an issue on www.commcarehq.org where users may have faced unexpected errors while trying to bulk upload mobile workers. Should you have any concerns or queries related to it, please contact us at [email protected] We apologize for any inconvenience that this is causing and will update you regularly on the status page.
- identified Sep 14, 2023, 02:32 PM UTC
We have identified the issue on CommCare HQ affecting the bulk upload of mobile users. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.
- identified Sep 14, 2023, 03:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 14, 2023, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2023, 04:17 PM UTC
This incident has been resolved. Bulk upload is now working as expected.