CommCare HQ experienced a minor incident on October 4, 2023 affecting Form Builder and App Release Management and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Form BuilderApp Release ManagementUser ManagementSyncs with CommCare HQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIs
Update timeline
- investigating Oct 04, 2023, 01:18 AM UTC
Dear users, We're observing and intermittent outage on CommCare HQ, where users may not able to access project spaces since 00:45 UTC. Our team is investigating with high priority and we'll provide an update in the next 15 minutes on this issue. We sincerely apologise for any inconvenience that this is causing.
- identified Oct 04, 2023, 01:22 AM UTC
Dear Users, Our developers have identified the issue and are implementing a fix.
- monitoring Oct 04, 2023, 01:26 AM UTC
Dear Users, The fix has been implemented and www.commcarehq.org is now working as expected.
- resolved Oct 04, 2023, 01:31 AM UTC
This incident has been resolved.