CommCare HQ incident

Degraded performance affecting some reports and case search on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on May 31, 2024, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 08:22 PM UTC
Resolved
May 31, 2024, 09:05 PM UTC
Duration
42m
Detected by Pingoru
May 31, 2024, 08:22 PM UTC

Update timeline

  1. investigating May 31, 2024, 08:22 PM UTC

    Dear users, We have identified an issue on www.commcarehq.org, where updated case information on reports and in case search are delayed. Our developers are aware of this issue and it is slowly recovering. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

  2. resolved May 31, 2024, 09:05 PM UTC

    Thank you for your patience. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to [email protected]. Thank you for your patience and understanding.