CommCare HQ incident
Degraded performance affecting some reports and case search on www.commcarehq.org
CommCare HQ experienced a minor incident on June 11, 2024 affecting Project Reporting, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2024, 07:43 PM UTC
Dear users, We have identified an issue on www.commcarehq.org, where updated case information on reports and in case search are delayed. Our developers are aware of this issue and are working toward a fix. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.
- monitoring Jun 11, 2024, 08:34 PM UTC
Dear users. We continue monitoring an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. We have implemented a fix and are seeing recovery, and will continue to keep you updated. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.
- monitoring Jun 11, 2024, 10:00 PM UTC
Dear users. We are continuing to monitor an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. We are seeing significant progress in recovery and will continue to keep you updated with the latest information. We apologize for the inconvenience this may be causing.
- resolved Jun 11, 2024, 11:09 PM UTC
Thank you for your patience. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to [email protected]. Thank you again for your patience and understanding.