CommCare HQ incident

Degraded performance with Data Forwarding on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on August 14, 2024, lasting 9h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 10:53 AM UTC
Resolved
Aug 14, 2024, 08:24 PM UTC
Duration
9h 31m
Detected by Pingoru
Aug 14, 2024, 10:53 AM UTC

Update timeline

  1. monitoring Aug 14, 2024, 10:53 AM UTC

    Dear users, We've identified an issue where you may experience a delay with data forwarding on www.commcarehq.org. We sincerely apologise for any inconvenience this may cause you and your team. Rest assured, our developers are working on resolving this issue with the highest priority. Thank you for your patience and understanding.

  2. resolved Aug 14, 2024, 08:24 PM UTC

    Dear users, Thank you for your patience. The delays with data forwarding have been resolved and records are being forwarded within an expected amount of time. If you are still experiencing a delay of longer than 30 minutes, please send a new ticket to [email protected]. Thank you for your understanding.