CommCare HQ incident

Degraded performance affecting data forwarding on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on October 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 11:00 AM UTC
Resolved
Oct 11, 2024, 11:00 AM UTC
Duration
—
Detected by Pingoru
Oct 11, 2024, 11:00 AM UTC

Update timeline

  1. resolved Oct 15, 2024, 07:32 PM UTC

    On October 11, between the hours of 11:00 and 21:30 UTC, we experienced a disruption on www.commcarehq.org with the data forwarding feature. During this time, some data forwarding records were not sent and instead showed an "Invalid Payload" status. We’ve resolved the issue, but it is still the case that records impacted during this disruption will need to be manually retried and should be successful now. We recommend users check their data forwarders for records with an "Invalid Payload" status and manually retry the failed records. Please reach out to [email protected] should you have any questions. We sincerely apologize for any inconvenience caused.