CommCare HQ incident

Degraded performance with Data Forwarding on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on November 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 02:16 PM UTC
Resolved
Nov 28, 2024, 02:16 PM UTC
Duration
—
Detected by Pingoru
Nov 28, 2024, 02:16 PM UTC

Update timeline

  1. resolved Nov 28, 2024, 02:16 PM UTC

    Dear Users, We experienced a disruption on www.commcarehq.org affecting the data forwarding feature. During this time, some data forwarding records were not sent and showed an "Invalid Payload" status. While the issue has been resolved, records impacted during this period will be added to a queue, which should now process successfully. If you have any questions, please contact us at [email protected]. We sincerely apologise for the inconvenience caused.