CommCare HQ incident

Degraded performance impacting Case Updates on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on December 13, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 12:30 PM UTC
Resolved
Dec 13, 2024, 12:30 PM UTC
Duration
—
Detected by Pingoru
Dec 13, 2024, 12:30 PM UTC

Update timeline

  1. resolved Jan 20, 2025, 06:56 AM UTC

    Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding.