CommCare HQ experienced a critical incident on February 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 17, 2025, 08:07 AM UTC
Dear Users, CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.
- investigating Feb 17, 2025, 08:29 AM UTC
Dear Users, Our engineering team has made significant progress in addressing the issue, and we’re seeing improvements. The platform is now accessible, but we’re still working to ensure a full resolution.
- resolved Feb 17, 2025, 09:00 AM UTC
Dear Users, The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.