CommCare HQ experienced a critical incident on March 28, 2025 affecting Form Builder and App Release Management and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2025, 10:55 AM UTC
Dear Users, CommCare HQ is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.
- monitoring Mar 28, 2025, 11:04 AM UTC
Dear User, We’ve implemented a fix. Our team is actively monitoring the system's performance and will provide an update once the issue is fully resolved. Thank you for your patience!
- resolved Mar 28, 2025, 11:37 AM UTC
Dear User, Our tech team has tested the fix, and after monitoring, we have confirmed that the outage on www.commcarehq.org is now completely resolved. Please feel free to reach out to us at [email protected] if you encounter any further issues. Thank you for your patience and understanding!