CommCare HQ incident

Degraded performance affecting data exports, file downloads and imports on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on April 9, 2025 affecting Data Exports and Core Functionality, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 08:04 AM UTC
Resolved
Apr 09, 2025, 10:03 AM UTC
Duration
1h 58m
Detected by Pingoru
Apr 09, 2025, 08:04 AM UTC

Affected components

Data ExportsCore Functionality

Update timeline

  1. investigating Apr 09, 2025, 08:04 AM UTC

    Dear Users, We are currently investigating an issue affecting data imports, exports and downloads on www.commcarehq.org. Our development team is actively working on identifying the root cause, and we aim to implement a fix as soon as possible. We sincerely apologize for any inconvenience this may be causing.

  2. monitoring Apr 09, 2025, 08:16 AM UTC

    Dear Users, Our development team has identified the cause and implemented a fix. We are currently monitoring the system to ensure the issue has been fully resolved. An update will be shared within the next hour with further details. We sincerely apologise for any inconvenience this may have caused and appreciate your patience.

  3. resolved Apr 09, 2025, 10:03 AM UTC

    Dear Users, We can confirm that the fix implemented by our developers has resolved the issue, and all affected areas are now functioning as expected. We sincerely apologize for the inconvenience caused and appreciate your patience throughout.