CommCare HQ experienced a critical incident on April 14, 2025 affecting Form Builder and App Release Management and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 11:41 AM UTC
Dear users, We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress. We apologize for the inconvenience caused.
- investigating Apr 14, 2025, 12:32 PM UTC
Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
- investigating Apr 14, 2025, 01:17 PM UTC
Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
- investigating Apr 14, 2025, 02:19 PM UTC
Dear users, performance is gradually returning to normal. We will continue to monitor closely until the issue is fully resolved. Thank you for your patience and understanding.
- resolved Apr 14, 2025, 03:25 PM UTC
Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.