CommCare HQ incident

Degraded performance affecting data exports, file downloads and imports on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on April 18, 2025 affecting Data Exports and Bulk Case Import and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 08:34 AM UTC
Resolved
Apr 18, 2025, 08:34 AM UTC
Duration
—
Detected by Pingoru
Apr 18, 2025, 08:34 AM UTC

Affected components

Data ExportsBulk Case ImportCore Functionality

Update timeline

  1. resolved Apr 18, 2025, 08:34 AM UTC

    Dear user, We experienced a temporary outage from 7:46 AM UTC to 8:32 AM UTC affecting data exports , file downloads and imports on www.commcarehq.org. Our Development team was able to Identify the root cause and immediately implemented a fix to resolve this. We apologies for any inconvenience this may have caused. Thanks!